Privacy Policy

Last updated: September 29, 2025

1. Who We Are

Olas Audio (https://www.olasaudio.com/) is an online store operated by an individual based in Mexico.

Address:
Mazatlán, Sinaloa, Mexico. (The full address is provided in the corresponding tax documentation).

Contact email for privacy-related matters:
support@olasaudio.com

2. What Personal Data We Collect and Why We Collect It

At Olas Audio, we collect the following personal data when visitors interact with our website:

a) Data provided directly by the user:

Name, email address, and phone number: collected when you contact us through forms or make a purchase.
Shipping and billing address: necessary to process and deliver your orders.
Payment information: processed directly by Stripe via a secure connection. We do not store credit card data on our servers.

b) Technical data:

IP address, browser type, operating system, and visit duration: collected through analytics tools like Google Analytics (with IP anonymization) for statistical purposes.
Cookies: we use both first-party and third-party cookies to enhance user experience, remember preferences, enable shopping cart functionality, and analyze browsing behavior. For more details, please refer to our Cookie Policy.

c) Contact Forms (WPForms):

When you submit a contact form, we collect your name, email address, and message. This information is temporarily stored for customer service purposes only. We do not use this data for marketing.

d) Comments:

Although comments are currently disabled, if enabled in the future, WordPress will collect data such as name, email address, IP address, and browser user-agent string to help detect spam.

e) Security:

Our plugin “Really Simple Security” may log failed login attempts and IP addresses to protect the website against malicious access attempts.

f) Session and cart cookies (WooCommerce):

WooCommerce uses cookies to manage the shopping cart, maintain user sessions, and track recently viewed products. These cookies do not contain personally identifiable data on their own.

3. Comments

Currently, our website does not allow comments on any posts or pages. However, if this feature is enabled in the future, please note the following:

When visitors leave comments on the site, WordPress collects the data shown in the comments form (such as name and email address), as well as the visitor’s IP address and browser user-agent string to help detect spam.

In addition:

An anonymized string (also called a hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/
After approval of your comment, your profile picture (if using Gravatar) will be visible to the public in the context of your comment.

We do not use the data collected via comments for marketing or any other purpose beyond moderation and display (if the feature is active).

4. Media

When users upload media files to the website, such as images or videos, these files may contain embedded location data (GPS metadata). If you upload files through the site, we recommend removing this location information before uploading to protect your privacy.

Please note that all uploaded media files are generally publicly accessible through the website, meaning they can be viewed by any visitor.

5. Contact Forms

Our website uses contact forms so you can send us inquiries, requests, or feedback. The personal data you provide in these forms, such as your name, email address, and message, is temporarily stored in order to respond to you and follow up on your request.

We retain this information only for as long as necessary to address your inquiry. We do not use contact form data for marketing purposes without your prior consent.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. Cookies are small text files stored on your device when you visit our site.

We use both first-party and third-party cookies, including those necessary for site functionality, analytics cookies, and cookies that manage user preferences.

You can control and manage cookies through your browser settings, as well as via the cookie consent banner displayed when you enter our site.

7. Analytics

We use web analytics tools to collect information about how visitors use our website. This helps us improve content and user experience. The collected information is anonymous and used solely for statistical purposes.

Currently, we use Google Analytics through Google’s Site Kit plugin. If you prefer not to be tracked, you can opt out of analytics cookies via the consent banner or by configuring your browser.

For more details on how Google uses your data, please refer to their Privacy Policy.

8. Who we share your data with

We do not share your personal data with third parties, except when necessary to provide our services or comply with legal obligations. For example, we may share information with service providers such as:

Payment platforms (e.g., Stripe), to securely process payments.
Shipping and logistics providers, such as DHL and FedEx, in order to deliver purchased products. The shared data includes your name, shipping address, phone number, and email address, and is used exclusively for managing the shipment.
Web hosting providers, required for the operation of our website.

All external providers are required to protect your information and use it only for the specific purposes agreed upon.

9. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or tax obligations.

For example:

Contact data collected through forms is kept for 6 months for customer service purposes.
Analytics records are retained for 1 year to improve the site.
Data related to purchases and billing is kept for 10 years to comply with tax and accounting requirements.

10. Your Rights Regarding Your Data

As a user, you have rights concerning your personal data, including:

Right of access: You can request access to the personal data we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete data.
Right to erasure: You can request that your personal data be deleted, unless there is a legal obligation preventing it.
Right to restriction of processing: You can request that we limit the use of your data under certain circumstances.
Right to data portability: You can request that your data be transferred to another data controller.
Right to object: You can object to the processing of your data based on your particular situation.
Right to withdraw consent: When processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, you can contact us at:

Email: support@olasaudio.com

11. Where Your Data Is Sent

Personal data collected on this website may be transferred to and stored on servers located outside your country, including countries that may not have the same data protection laws as yours. In particular, some of our service providers, such as web hosting and payment platforms, are located in countries like the United States and others.

We ensure that any transfer of personal data complies with applicable data protection regulations. This includes signing contracts with standard contractual clauses approved by the European Union, or adopting other legal mechanisms to guarantee an adequate level of protection.

12. Contact Information

If you have any questions or concerns regarding privacy or the processing of your personal data, you can contact us through the following means:

Email: support@olasaudio.com
Address: Mazatlán, Sinaloa, Mexico. (The full address is provided in the corresponding tax documentation).

We are committed to responding to your inquiries and addressing any requests related to the protection of your personal data.

13. Additional information about data processing

Currently, Olas Audio does not perform any complex processing of personal data, such as automated decision-making, profiling, or special processing of sensitive data.

If we implement any such processes in the future, we will update this privacy notice to inform you accordingly.

14. How We Protect Your Data

At Olas Audio, we take the security of your personal data very seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Some of the measures we use include:

Use of SSL encryption to secure data transmission on our website.
Protection with strong passwords for internal system access.
Regular updates of our software and plugins to minimize vulnerabilities.
Restricting access to personal data only to employees and service providers who need the information to provide their services.
Ongoing training for our team on best practices in data protection.

Despite these measures, no method of digital transmission or storage is 100% secure. Therefore, if we detect any security breach, we will take necessary actions to mitigate any impact.

15. Procedures for Potential Security Breaches

At Olas Audio, we have established protocols to detect, report, and respond to any incident or security breach that may compromise the personal data of our users.

In the event of a data breach that may pose a risk to individuals’ rights and freedoms, we will notify the competent authority and, when necessary, inform the affected users as soon as possible in accordance with applicable law.

16. Data We Receive from Third Parties

Our website may receive personal data about users from third parties, such as advertisers or external providers. In such cases, we comply with applicable regulations to ensure that this data is handled legally, transparently, and securely.

17. What kind of automated decision-making and/or profiling do we perform with user data?
Our website does not perform any automated decision-making or user profiling processes.

18. Sector regulatory disclosure requirements
Our business is not subject to any additional sector-specific privacy regulations beyond general data protection laws.

Final summary

At Olas Audio, we are committed to protecting your privacy and handling your personal data with transparency and responsibility. If you have any questions or wish to exercise your rights, please do not hesitate to contact us at support@olasaudio.com. Thank you for trusting us.